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Hanjin Travel announced on March 25 that it’s boosting service quality by upgrading staff training and expanding partner benefits.
The company is rebranding staff previously known as “tour leaders” to “travel managers.” The goal is to raise and standardize the team’s skills through stronger pre-trip training and more thorough on-site checks, so travelers consistently receive better service.
Recognizing that managers’ health directly impacts service quality, Hanjin Travel will introduce a regular health-screening support program.
Starting April 1, the program will be offered annually to the 51 travel managers who signed service contracts this year. Seoul Central Medical Center (SCMC) on Sogong-ro in Jung-gu, Seoul, was selected as the screening facility.
The company will also implement a data-driven management system to match travel managers to trip types—cruises, hiking tours, and the like—based on regional characteristics. By hiring specialists and strengthening partnerships, Hanjin Travel aims to boost service reliability.
“Travel managers are key partners responsible for guest satisfaction out in the field,” a Hanjin Travel official said. “We’ll keep expanding hands-on support so our travel managers can focus on delivering great experiences.”
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