How Jin Air, Air Busan, and Air Seoul Are Standardizing In-Flight Services for 2026

[Herald Economy = Seo Jae-geun] Jin Air has launched a push to standardize cabin service as it moves toward combining its operations with Air Busan and Air Seoul into a single low-cost carrier (LCC).

Jin Air said on April 30 that cabin service instructors from the three carriers gathered at Jin Air’s Magok headquarters in Gangseo-gu, Seoul, on the 29th for joint training. It was the first formal exchange among the airlines’ service instructors and was aimed at unifying training methods and sharpening instructor expertise.

The daylong program blended classroom instruction with hands-on drills. In the morning, instructors reviewed and compared lesson plans for Special Passenger Care (assisting passengers who need help), analyzing each airline’s approaches to develop a standardized teaching method that draws on the three carriers’ combined know-how.

In the afternoon, participants visited the National Rehabilitation Center to deepen practical skills. Nineteen instructors completed sessions on disability awareness, experience-based programs for different types of disabilities, and care drills for passengers with reduced mobility. They also simulated the in-flight challenges faced by wheelchair users and visually impaired passengers to test and refine the standard lesson plans and teaching techniques.

Following this joint session, the three airlines plan to expand standardization across all areas of cabin service. Their work emphasizes not only consolidating service manuals but also establishing consistent training methods for frontline staff.

A Jin Air spokesperson said, “This joint training allowed our instructors to gain a deeper understanding of one another’s expertise and move forward together toward a shared goal. We will continue to prepare carefully—anchored in close communication and mutual trust—to ensure a successful integration across services and other areas.”